Q: What is your minimum booking amount?

A: Our minimum booking starts at $400 for all balloon installations and services.

Q: How do I get a quote for my event?

A: Contact us through our website or phone with your event details. We'll provide a complete quote based on your specific needs and vision.

Q: What information do you need for an accurate quote?

A: Please provide as much detail as possible including: event date, location, type of celebration, color scheme preferences, specific balloon arrangements desired, and any special requests or themes.

Q: What payment methods do you accept?

A: We accept cash, credit cards, and electronic payments. Payment details will be provided when booking.

Q: When is the deposit due and how much is required?

A: A 50% deposit is required to secure your desired date and reserve our inventory. This deposit is due at the time of booking.

Q: Are deposits refundable?

A: Deposits are NON-REFUNDABLE. However, if you need to cancel, your deposit will be credited toward a future event within 6 months.

Q: What happens if I need to cancel my event?

A: If you cancel your event, your deposit will be credited to a future booking that must be used within 6 months of the original event date.

⚡ Rush Service: Same-week bookings require full payment upfront plus a 20% rush fee.

Q: What areas in Houston do you service?

A: We service Houston, Texas and surrounding areas. Contact us to confirm service availability for your specific location.

Q: Do you offer delivery and setup services?

A: Yes! We provide professional delivery and setup services for balloon installations. Our team ensures everything is perfectly arranged for your event.

Q: Is there a delivery fee?

A: Delivery fees vary based on location and distance. This will be included in your custom quote.

🎈 Balloon Care & Longevity

Q: How long do different types of balloons last?

A: BOBO balloons can last up to 4 months with proper care. Regular latex balloons typically last 12-24 hours with helium, while air-filled balloons can last several days to weeks.

Q: How do I care for my balloon arrangements?

A: Keep balloons away from sharp objects, extreme temperatures, and direct sunlight. Store in a cool, dry place. Avoid over-handling and keep away from textured surfaces.

Q: What factors affect balloon longevity?

A: Temperature, humidity, air pressure, sunlight exposure, and handling all affect how long balloons last. Indoor, climate-controlled environments are best.

Q: Can balloons be used outdoors?

A: Yes, but outdoor conditions will reduce balloon life. Wind, temperature changes, and UV exposure can cause balloons to pop or deflate faster. We recommend discussing outdoor setup options during consultation.

Q: What happens if balloons pop or deflate before my event?

A: We stand behind our work! If there are issues with our installations before your event due to defects, we'll work to resolve them. Contact us immediately if problems arise.

Q: Where is your pickup location?

A: Our pickup location is in North Houston. The exact address will be sent to you in your confirmation email after placing your order.

Q: What are your pickup hours?

A: Monday - Friday: 3pm - 8pm. Weekends: We typically work on larger events, so weekend pickup may be limited. Please confirm availability when booking.

Q: Can someone else pick up my order?

A: Yes, you can designate someone else to pick up your order. Please provide their name when booking and have them bring identification and your order confirmation.

Q: How will I know when my order is ready?

A: We'll contact you when your order is complete and ready for pickup. Custom orders typically take 2-3 days to complete after purchase.

Q: Can you match specific colors or themes?

A: Absolutely! We specialize in creating personalized balloon setups tailored to your unique vision. Provide us with color swatches, theme details, or inspiration photos.

Q: Do you provide design consultations?

A: Yes! Our dedicated team guides you through every detail to ensure your vision becomes reality. We'll work with you to create the perfect design for your celebration.

Q: Can you work with my event venue?

A: Yes, we can coordinate with your venue for setup. Please provide venue contact information and any specific requirements or restrictions they may have.

Q: What if I need to make changes to my order?

A: Contact us as soon as possible if changes are needed. Minor adjustments may be possible depending on timing and availability. Changes may affect pricing.

Q: Do you have photos of previous work I can reference?

A: Yes! Check our website and social media for portfolio photos. We're happy to show you examples similar to what you're envisioning for your event.

Q: How long does it take to complete custom orders?

A: Custom orders typically take 2-3 days to complete after purchase.

Q: Are grab n go items available for same-day pickup?

A: Same-day availability depends on current inventory and demand. Contact us to check availability for immediate pickup needs.

Q: Can I modify grab n go designs?

A: Limited modifications may be possible depending on the item and current production schedule. Discuss customization options when placing your order